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Reservations

FAQ

1 What is the weather like?

Our island has a tropical climate with an average temperature of 80F or 27°C, peaking at 90F or 32°C. The temperature is stable and benefits from the trade winds, there is no rainy season as such and the showers are rather short.
During the months of December to April, mornings and nights are cooler but never dip below an average of 68F or 20°C.
During the months of May to November, temperatures are higher throughout the day. Throughout the year, the sun rises between 5am and 6am, and sets between 5pm and 7pm, with the longest days between April and September.

Average temperatures and precipitation on St. Maarten

  • Capture d’écran 2016-12-14 à 12.54.19

 view current weather forecast on:

 https://www.wunderground.com/global/stations/78866.html

2 What is the voltage on St.Maarten, will my device work?

Most chargers and power supplies for laptops, cameras and phone are dual voltage. You may require an adaptor plug which can be detained at the front desk for $5 deposit.

French side: 220V / 60Hz. European sockets
Dutch side: 110V / 60 Hz. American sockets

3 What is your kid’s policy? Do you have cribs, high chairs?

Kids are very welcome in our hotel and up to two kids under the age of 12 stay free with their parents as long as they use the existing bedding.
There are some cribs and rollaway beds available in the hotel and you can ask the Reception to assist you.
There is a charge of $15 dollar per night for a rollaway bed.
Baby sitting can be arranged at the Front Desk.

4 What is the currency on each side of the island St.Maarten

The two official currencies on St. Martin are the Euro on the French side and the Florin (Netherlands Antillean guilder or florin) on the Dutch side.
US dollars are accepted across the island and most prices are stated in dual or all three currencies.
There are several currency exchange points and banks on the island.
Please be aware that many places no longer accept travellers cheques.

5 What kind of transportation is available to the resort?

We do not have a shuttle from/to the airport, but we do have a good connection with the taxi stand at the airport.
We can call a taxi at any time and they will be there in a few minutes.
A short taxi ride to and from the airport is $8-10 dollars for 2 persons, a little more when you have a lot of luggage or arrive late at night.

6 What is your pet policy?

We do not except pets at Alegria, with the exception of service animals.
Please contact the hotel in advance to make arrangements for service animals.

7 Where will I be able to buy groceries nearby?

There is a minimarket on premises, it is open from 10 am until 10 pm.
Maho Market at Maho Village, within walking distance is a well stocked supermarket.
In addiction, there are several supermarkets nearby, at a 5-10 minutes drive : Carrefour, Market Garden, Daily Extra, Manoprix and Grand Marche.
Our front desk has maps available for our guests to easily find these places.
There is also a grocery delivery service that will stock your room prior to arrival or checkout. More information at https://www.shopndropgrocerysxm.com


8 What if I need a doctor or a pharmacy during my stay?

Please call the Front Desk to assist you.
Doctors work 5 days a week and for emergencies you need to go to the hospital.
The closest pharmacy is at Maho Village, open until 11 pm.
Some pharmacies deliver.
The pharmacies on the island have a rotation schedule for evenings, Sunday and holidays. Bring copies of your prescription just in case.

9 What kind of business services can you provide?

In the nearby future we will have a meeting room on the second floor availleble for approximetly 12 persons, we also can make arrangements for up to 100 persons at the refuge adjecent to the hotel
Documents can be printed at the Front Desk and they can also assist with faxes and making photo copies (at a charge).
Fedex and DHL will pick up packages from the hotel Monday and Friday, once a day, upon request.

10 Can you give me some information about your beaches?

Please check out the Beaches’ section on our website for all the beautiful beaches on both sides of the island.
There are a total of 37 beaches on our 37 square miles island.
Topless and clothing optional beaches are located on the French side.
Topless is not permitted on the Dutch side beaches.
Please use plenty of sunscreen (high PF) as the sun can be intense and drink plenty of fluids.

11 Can you drink the water from the tap?

There are no springs or rivers on the island and tap water comes exclusively from desalination plants.
Spring water and mineral water are available for purchase across the island.
Yes, it is possible to drink the water from the tap but we recommend bottled water, 
which is for sale at the mini market on property and at the vending machine in de lobby.

12 What will I be able to bring into St. Maarten ?

Sint Maarten is a completely duty free destination, meaning that all items bought within the Dutch side of the island are without added taxes.
While customs regulations for travelers coming into the country are generally not stringent, vacationers should not import any item in excess as there may be considered for commercial purpose.
General allowances for both St. Martin and Sint Maarten will be like much of the rest of the Caribbean: 2 liters of alcohol, 200 cigarettes, 50 cigars, and 250 grams of tobacco.
Although most of these are cheaper here then anywhere else.
Travelers should never bring illegal drugs into a country and should always research current rules for other items such as pets or food.
Travelers returning to the United States, from St. Martin and Sint Maarten, have an $800 dollar allowance.
Items that you have bought duty free in Sint Maarten can still be taxed when you bring them into the United States.
When returning to the United States, keep sales receipts and items that need to be declared packed separately to speed your progress through the line.
Any items you have acquired, whether through gift or purchase, must be declared in your allowance.
Travelers should consider registering expensive items that they will take with them on their trip prior to leaving the country in order to avoid paying a tax on them.
In accordance with the US customs website, residents who have been out of the country for at least 48 hours may bring back:

• 200 cigarettes and 100 cigars (non-Cuban)
• 1 liter of alcohol (for residents 21 years of age or older) 2 liters of alcohol may be brought back from Caribbean Basin Countries as long as one liter is produced locally.
• If you have been out of your country for less 48 hours, you may bring back 50 cigarettes, 10 cigars, 1,5 liter of liquor or 150 ml of perfume.

Vacationers returning to the United States should make themselves aware of other regulations for the importation of other goods and rules concerning sending packages into the country.
Meat, fruit, flowers and wildlife, for example, are generally prohibited items for importation.
The exportation of coral and shells from St. Maarten and St. Martin is illegal.

13 What can be done for guest needing wheelchairs, canes etc

Our one bedrooms are easily accesed by wheelchairs and have walk-in showers. It is also possible to request for a plastic chair in the shower.
The hotel has a wheelchair and crutches availeble (at a charge).
All areas in the hotel are wheelchair accessible.
Our staff would be happy to assist you with any special needs you may have.
Nursing services can be contacted through the front desk.
Dialysis needs to be coordinated with the St. Maarten Medical Center and supplies can be shipped in advance.

14 What languages do you speak on St.Maarten?

Over 100 different nationalities can be found on the “Friendly Island”.

On the Dutch side of the island, St. Maarten, Dutch is used in government departments and some schools (depending on school curriculum). Almost everyone speaks English and most people are bilingual or multilingual.

On the French side of the island, St. Martin, French is used in government departments and schools. English is here widely spoken, especially in the Tourism Industry.

In addition to Dutch, English and French, Spanish, Creole and Papiamento are also widely spoken on both sides of the island

15 Is the parking free?

Yes the parking is free for all of our registered hotel guests.
Please ask for a parking ticket at check-in. There is a cost of $25 per card should you loose one.
This is part of why we take a security deposit at check in.
You will need to return your parking card at check-out in order to claim your security deposit, and will be issued a checkout pass to exit the property.

16 Do you offer Wi-Fi?

We offer free wireless internet access throughout our hotel, including our guest rooms, lobby and gym so that you can stay in touch, and you are also able to check-in on the Alegria facebook page so all of your friends can see what a wonderful holiday you are enjoying. There is no acces code required, after 30 minutes of inactivity you will be logged out.

17 What Credit Cards are accepted at the Alegria?

We accept Amex, Amoco, Australian Bankcard, Carte Blance, Diner’s Club, Discover, Japan Credit Bureau, MasterCard, Sears Canada and Visa.
We do not accept debit cards and traveler checks because of banking restrictions.
We recommend that guests inform their bank that they will be traveling to the Caribbean, as otherwise they may find the cards being blocked at their first attempt to charge them, which can be very inconvenient.

18 What is your cancellation policy?

One night penalty applies for cancellations less than 7-nights prior to arrival and No-Shows.

Two night's penalty applies during peak periods: Dec 20, 2017 - Jan 2, 2018; March 1-5, 2018; SXM music festival March 2018.

One night early departure penalty applies.

Payment in full is due no later than at check-in.
A $200 security deposit is required at check-in, either via credit card or in cash.

19 Do you offer special packages for honeymooners?

Please let us know if you are on your honeymoon or celebrating an anniversary.
You can also order a special amenity like a bottle of champagne, flowers, a cake or edible bouquet. For details please see the section on amenities.
St. Maarten is the perfect setting for a tropical Oceanside wedding or renewal of vows. Please see our wedding section for more details.

20 What are your check-in and check-out times?

Check-in time is 4 pm to give our Housekeeping Team the chance to clean your room prior to your arrival.
Should you be planning to arrive earlier, please contact the hotel directly so as to arrange an early arrival.
Check-out time is 12 and there is a penalty of $25 for every hour past 1PM.

Should you wish to stay longer in your room in view of a late flight, please contact the hotel in advance to make arrangements, a late check-out fee may apply.

21 Where is the nearest ATM machine?

The nearest ATM machine is located at Maho Village, by the Casino Royale, a 5-10 minutes' walk from the hotel. Most ATM machines offer one or more currencies so read carefully.

22 Is the Front Desk open 24 hours a day?

The Front Desk is open for 24 hours a day, you can call the front desk from your room by dialing extension 0. We also have 24 hours a day security at the hotel. 

23 What are the laundry facilities at your hotel?

All of our One Bedroom Suites are equipped with a washer and dryer. Laundry detergent and softener can be purchased from our vending machine in the lobby, at our on-site mini-market or at the supermarket in Maho Village. There are several laundromats on the island, the 2 closest ones to the hotel are located at the Palapa Center in Simpson Bay and at Lagoonies in Cole Bay.

24 Can you access the beach from the hotel?

Although our hotel is located at the ocean, there is no beach directly in front of the rooms. Our hotel is adjacent to the famous Sunset Beach Bar on Maho beach were the planes can be seen taking off and landing at close proximity at the Princess Juliana International Airport. Plane spotting has become so popular that we have now dedicated a section of our website to it, with a live webcam with audio from the control towel, flight schedules and several links to videos.

25 Can I use my cell phone on the island?

Depending on your carrier at home and your cellular plan, your phone may work in St. Maarten. We suggest contacting your carrier before traveling so you can familiarize and understand how your mobile phone package works overseas. Please note that voice and data roaming charges can be a significant amount when traveling outside your home country. Local cellular phones are available throughout the island for daily rental or may be purchased at nominal rate. If your cellular phone is unblocked, you can also purchase a prepaid chip to use with your own phone. There would be an additional charge for internet/e-mail access. Unless you have a double chip option, you will not be able to be reached/call on your own phone number.

For more information about beaches, fun for kids and other highlights, please look at the other tabs at our site.

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